Shipping Policy – 12th Hour Perfumes

1. Shipping Charges

• Free shipping is available on all orders above ₹999.
• A standard shipping fee of Rs 50 applies to orders below ₹999.
• All applicable shipping charges are displayed at checkout before payment.

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2. Order Processing Time

• Orders are processed and dispatched within 48 hours (2 working days).
• Orders placed on weekends or public holidays will be processed on the next working day.

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3. Delivery Timelines

• Estimated delivery time is 3 to 10 working days after dispatch.
• Delivery duration may vary based on your location within India.
• Delays may occur due to courier availability, weather issues, public holidays, or other unforeseen factors.
• 12th Hour Perfumes is not liable for delays caused by third-party logistics partners.

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4. Order Tracking

• Once your order is dispatched, you will receive an email containing your tracking ID and tracking link.
• Tracking details can also be viewed anytime by logging into your Customer Account and checking the Orders section.
• Customers are responsible for checking tracking updates to stay informed about delivery status.

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5. Delivery Attempts

• Our courier partners will attempt delivery to the provided address.
• In case of missed delivery attempts, customers may be contacted by the courier for rescheduling.
• Please ensure your address, phone number, and email details are accurate at checkout.